Privacy Policy

1. Introduction

At Palm Lakes Insurance Inc. (“us”, “we”, “our” or the “Company”) we value your privacy and the importance of safeguarding your data. This Privacy Policy ("Privacy Policy") describes our privacy practices for the activities set out below. As per your rights, we inform you how we collect, store, access, and otherwise process information relating to individuals. In this Policy, "Personal Data" refers to any information that on its own, or in combination with other available information, can distinguish an individual.

We are committed to protecting your privacy in accordance with the highest level of privacy regulation. As such, we follow the obligations under

  • California's Consumer Protection Act (CCPA) and California Online Privacy Protection Act (CalOPPA)

Scope

This policy applies to the Palm Lakes Insurance Inc. websites and domains.

This Policy does not apply to third-party applications, websites, products, services or platforms that may be accessed through (non Palm Lakes Insurance Inc. ) links that we may provide to you. These sites are owned and operated independently from us, and they have their own separate privacy and data collection practices. Any personal data that you provide to these websites will be governed by the third-party’s own privacy policy. We cannot accept liability for the actions or policies of these independent sites, and we are not responsible for the content or privacy practices of such sites.

Processing Activities

This Privacy Policy applies when you interact with us by doing any of the following:

  • Provide your personal identification and contact information to us.

  • Visit any of our websites that link to this Privacy Statement

  • Receive any communication from us including newsletters, emails, calls, or texts

2. Personal Data We Collect

Data You Provide

When you contact us, attempt to contact us, or request to be contacted by us, we collect your personal and contact data.

This data includes:

  • Information such as your name, email address, phone number, date of birth, physical address, social security numbers, household size and income.

  • Payment information such as your billing address, phone number, credit card, debit card or other payment method

We additionally collect the following personal data:

  • Financial Information including credit card numbers

  • Location Data

If you provide us with any Personal Data relating to other individuals, you represent that you have the authority to do so and acknowledge that it will be used in accordance with this Privacy Statement. If you believe that your Personal Data has been provided to us improperly, or to otherwise exercise your rights relating to your Personal Data, please contact us by using the information set out in the Contact Us section below.

Legal Requirement

We may use or disclose your personal data in order to comply with a legal obligation, in connection with a request from a public or government authority, or in connection with court or tribunal proceedings, to prevent loss of life or injury, or to protect our rights or property. Where possible and practical to do so, we will tell you in advance of such disclosure.


Sharing and Disclosure

We will not share your personal data with third parties individuals or entities of any sort.

We also use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your Personal Information here:

You can also opt-out of Google Analytics here:

3. Cookie policy

What are cookies?

A cookie is a small file with information that your browser stores on your device. Information in this file is typically shared with the owner of the site in addition to potential partners and third parties to that business. The collection of this information may be used in the function of the site and/or to improve your experience.

How we use cookies

To give you the best experience possible, we use the following types of cookies:

  • Strictly Necessary. As a web application, we require certain necessary cookies to run our service.

  • Preference.

    • We use preference cookies to help us remember the way you like to use our service.

    • Some cookies are used to personalize content and present you with a tailored experience. For example, location could be used to give you services and offers in your area.

  • Analytics.

    • We collect analytics about the types of people who visit our site to improve our service and product.

4. Retention & Deletion

We will only retain your personal data for as long as necessary for the purpose for which that data was collected and to the extent required by applicable law. When we no longer need personal data, we will remove it from our systems and / or take steps to anonymize it.


Withdrawing Consent

If you have consented to our processing of your personal data, you have the right to withdraw your consent at any time, free of charge, such as where you wish to unsubscribe from marketing messages that you receive from us. If you wish to withdraw your consent, please contact us using the information found at the bottom of this page.

How to Exercise Your Rights

You can make a request to exercise any of these rights in relation to your personal data by contacting us either via phone or email.

For your own privacy and security, at our discretion, we may require you to prove your identity before providing the requested information.

7. Changes

We may modify this Policy at any time. If we make changes to this Policy then we will post an updated version of this Policy on this website. When using our services, you will be asked to review and accept our Privacy Policy. In this manner, we may record your acceptance and notify you of any future changes to this Policy.

8. Complaints

If you have a complaint about this Policy or any element of your personal information that we hold then please contact us below. If you are not satisfied, then you have the right to lodge a complaint with the local data protection authority.

Last Updated on: 10/09/2024.